ABCS, ADELAIDE Computer SUpport PLANS :: COMPUTER Services :: Adelaide Business Computer, South Australia's, One Stop shop for Computer Repairs, Support, Service, Solutions, Networking, Virus, SPAM System Maintenance, VoIP, Broadband Internet & Consultancy.
Adelaide Business Computer Services, Adelaide, South Australia. Services, Support, Repairs, Solutions and Consultation.

Adelaide Computer Support Plans

 
A support agreement brings significant savings to your business through a discount on all standard service fees. ABCS's support plans give you the following valued benefits:

 
  • Onsite technical Support
  • Remote technical Support
  • Priority Customer Support SLA
  • Network and Server Monitoring
  • Discounted consulting and support rates
  • Discount on any specialised work performed by one of our affiliates.
  • Discounted hardware & software
 
Adelaide Business Computer Services Support Plans lower your IT support cost by providing maximum uptime of your IT infrastructure. The service and support plans listed below are flexible and can be customised to suit your business requirements.
 
Single Service Request:

 

Adelaide Business Computer Services Standard Rates & Charges  

Our Single Service Request caters for growing Adelaide businesses that require infrequent support or maintenance. This is a standard hourly time and materials service. [Standard Rates & Charges]

 
     
PrePaid Support Plan:
 
Adelaide Business Computer Services Service Level Yearly block of time over a 12 month period  

G O L D: The PrePaid Support Plan is a block of time sold in 10-hour increments. A simple and flexible approach for ad-hoc support within a 12 month period.

 
     
Proactive Maintainance and Monitoring:
Adelaide Business Computer Services Proactive Maintenance and Monitoring  

P L A T I N U M: Our remote Monitoring & Maintenance Support Plan offers proactive computer, server and network maintenance and monitoring. Ensure your business is serviced by a computer system that is running optimally with minimal downtime. We check your system regularly and ensure it is running smoothly.

     
    Compare IT Computer Support Plans [Here]
Managed IT Services:
Adelaide Business Computer Services Service Level Agreement SLA Outsourcing  

T I T A N I U M: An IT Managed Support Plan where a predetermined number of service hours are scheduled for each month. Additional benefits include: maintained support documentation, preventative maintenance, monthly maintenance reports and SLA’s reviewed periodically.

Compare IT Computer Support Plans [Here]  
 
     

A Service Level Agreement, SLA, is provided with the PrePaid Support Plan or Support Agreements. The response times are directly related to the priority of the service request and charge rates are weighted per hour. See the SLA matrix below:

 

Priority Type

Response time (hours)

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Adelaide Business Computer Services SLA high priority CRITICAL Support computer service level 1

Critical

4
2
Adelaide Business Computer Services SLA high priority URGENT Support pc computer service level 2

Urgent

8
1.5
Adelaide Business Computer Services SLA low priority Standard Support pc computer service level 3

Standard

12
1

If you'd like more information on ABCS's support plans do not hesitate to contact one of our consultants 1300 782 807 or [enquire here].

 

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