ABCS, ADELAIDE Computer SUpport PLANS :: COMPUTER Services :: Adelaide Business Computer, South Australia's, One Stop shop for Computer Repairs, Support, Service, Solutions, Networking, Virus, SPAM System Maintenance, VoIP, Broadband Internet & Consultancy.
Adelaide Business Computer Services, Adelaide, South Australia. Services, Support, Repairs, Solutions and Consultation.

Adelaide Computer Support Plans, Support Coverage:

 
 
       
The support plans listed below are flexible and can be customised to suit your business requirements.
Gold
Platinum
Titanium
     
Support Plan Coverage
Prepaid
Support
Proactive Maintenance and Monitoring
Managed IT
Services
On-Site Support
Adelaide Computer Support Plans On-Site Support
Adelaide Computer Support Plans On-Site Support
Adelaide Computer Support Plans On-Site Support
       
Remote Support
Adelaide Computer Support Plans Remote Support
Adelaide Computer Support Plans Remote Support
Adelaide Computer Support Plans Remote Support
Priority Queuing over non-support customers
Adelaide Computer Support Plans Priority Queuing over non-support customers
Adelaide Computer Support Plans Priority Queuing over non-support customers
Adelaide Computer Support Plans Priority Queuing over non-support customers
Normal Business Hours
Adelaide Computer Support Plans Normal Business Hours
Adelaide Computer Support Plans Normal Business Hours
Adelaide Computer Support Plans Normal Business Hours
After-hours support *
Adelaide Computer Support Plans After-hours support
Adelaide Computer Support Plans After-hours support
Adelaide Computer Support Plans After-hours support
Job management and tracking
Adelaide Computer Support Plans Job management and tracking
Adelaide Computer Support Plans Job management and tracking
Adelaide Computer Support Plans Job management and tracking
Remote Network and Server Monitoring^
Adelaide Computer Support Plans Remote Network and Server Monitoring
Adelaide Computer Support Plans Remote Network and Server Monitoring
Adelaide Computer Support Plans Remote Network and Server Monitoring
Remote System & Back UP Monitoring
Adelaide Computer Support Plans Remote System & Back UP Monitoring
Adelaide Computer Support Plans Remote System & Back UP Monitoring
Adelaide Computer Support Plans Remote System & Back UP Monitoring
Monthly Management Report
Adelaide Computer Support Plans Monthly Management Report
Adelaide Computer Support Plans Monthly Management Report
Adelaide Computer Support Plans Monthly Management Report
IT Support Documentation
Adelaide Computer Support Plans IT Support Documentation
Adelaide Computer Support Plans IT Support Documentation
Adelaide Computer Support Plans IT Support Documentation
Guaranteed Response Times (SLA)``
Adelaide Computer Support Plans Guaranteed Response Times (SLA)
Adelaide Computer Support Plans Guaranteed Response Times (SLA)
Adelaide Computer Support Plans Guaranteed Response Times (SLA)
Proactive Health Checks & Maintenance
Adelaide Computer Support Plans Proactive Health Checks & Maintenance
Adelaide Computer Support Plans Proactive Health Checks & Maintenance
Adelaide Computer Support Plans Proactive Health Checks & Maintenance
Annual IT Infratructure Review
Adelaide Computer Support Plans Annual IT Infratructure Review
Adelaide Computer Support Plans Annual IT Infratructure Review
Adelaide Computer Support Plans Annual IT Infratructure Review
Monthly Review Meetings 
Adelaide Computer Support Plans Monthly Review Meetings
Adelaide Computer Support Plans Monthly Review Meetings
Adelaide Computer Support Plans Monthly Review Meetings
Unlimited Phone & Email Support
Adelaide Computer Support Plans Unlimited Phone & Email Support
Adelaide Computer Support Plans Unlimited Phone & Email Support
Adelaide Computer Support Plans Unlimited Phone & Email Support
Requires a Network Audit
Adelaide Computer Support Plans Requires a Network Audit
Adelaide Computer Support Plans Requires a Network Audit
Adelaide Computer Support Plans Requires a Network Audit
       
Contract Period
No minimum
1 Month
12 months
       
Payment Structure
Pre-paid support hours 
Fixed Cost Maintenance fee + Requested Support Services
Fixed Cost Maintenance and Support Services
       
COST PER Month
minimum 10 hour block, 20% off Standard Rates
----------------------------------------------------------------------------------------------------------
       
*Additional costs apply      
^ Limited to one node for prepaid Support Plan customers
^^ A Service Level Agreement, SLA, is provided with the PrePaid Support Plan or IT Support Agreements. The response times are directly related to the priority of the service request and charge rates are weighted per hour. See the SLA matrix below:
 
 
 
Priority Type
Response time (hours)
Loading
Adelaide Business Computer Services Support Plans SLA high priority CRITICAL Support computer service level 1
Critical
4
2
Adelaide Business Computer Services Support Plan SLA high priority URGENT Support pc computer service level 2
Urgent
8
1.5
Adelaide Business Computer Services Support Plan SLA low priority Standard Support pc computer service level 3
Standard
12
1
 
 
If you'd like more information on ABCS's support plans do not hesitate to contact one of our consultants 1300 782 807 or [enquire here].

 

 

 

 

copyscape